Job ID#:
36028
Title:
ServiceNow System Administrator
Duration:
5 months (expectation of extension for 1+ year)
Start Date:
ASAP
Location:
Boston, MA (02163)
Onsite/Hybrid/Remote:
Hybrid
Top Required Skills:
- ServiceNow Certified System Administrator certification required
- ITIL Foundation certification preferred
- FSM Module (ServiceNow) experience
Job Description:
Responsibilities:
- Configure and maintain FSM applications, workflows, and business rules to meet business requirements
- Manage user access, security roles, and permissions within FSM
- Perform upgrades, patches, and enhancements for the FSM module
- Develop and optimize FSM processes, forms, and views
- Create and edit FSM reports, dashboards, and performance analytics
- Develop and maintain test plans, cases, and procedures for FSM
- Perform functional, regression, integration testing on FSM features
- Identify and document defects/bugs and ensure resolution
- Provide QA support for new FSM features, configurations, and upgrades
- Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience
- Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
- Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
- Assume additional responsibilities as assigned
Required Qualifications
- At least 5 years’ progressive experience and responsibility as a system administrator or end of line support, including at least 3 years’ experience as a ServiceNow system administrator
- High School diploma, GED, or equivalent
Preferred Qualifications
- Bachelor’s degree or equivalent related work experience
- Higher education and/or nonprofit educational business process experience
- Experience with custom-built products
- Expert knowledge of FSM module within ServiceNow platform
- Understanding of product development principles, including the software development life cycle (SDLC) and Agile software development
- Familiarity with JavaScript and AngularJS
Certifications and Licenses
- ServiceNow Certified System Administrator certification required
- ITIL Foundation certification preferred
DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.
