Title:
Senior Project Manager (Seamless Experience)
Duration:
3+ months (likely to extend)
Start Date:
1/6
Pay Range: $70-80/hr W2
Location:
Remote
THIS IS A W2 CONTRACT
Job Description:
As one of the core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates the large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role:
Our team is looking for a Senior Manager to help our Seamless Experience teams reduce customer-driven cancellations, customer concern about progress of order and facilitate reorders if a cancellation does occur. This role will work closely with our product team to ensure a customer-first approach and timely execution to the roadmap while owning various operational initiatives to meet the goals above. You'll be a strategic problem solver, responsible for helping ensure that a large team - including operations, product and engineering - is working together seamlessly to provide an exceptional Customer experience.
You’re excited about this opportunity because you will:
- Produce, dig into, and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience.
- Accomplish your recommendations from start to finish, from digging into data, to implementing timelines, aligning partners, testing ideas, achieving and measuring results.
- Partner with support and organization-level leadership to guide priority projects.
We’re excited about you because:
- At your core, you're a problem solver, able to solve new problems with new solutions
- You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
- You don't mind digging into details and operating at the lowest level of detail, but also can see the big picture and strategy behind decisions
- You want to do right by our customers to provide a scalable, outstanding customer experience
- You have 7+ years of experience in management consulting, finance, private equity, technology or a related field Proficient in SQL (nice to have)
DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.
