Job ID#:
35851
Title:
Platform Implementation Specialist
Pay Range: $40-50/hr W2
Duration:
4+ months
CTH (Y/N):
N
Start Date:
1/13
Location:
Preferred, in Priority) New York City, San Francisco Location (Open To): Phoenix, Los Angeles, Denver, Chicago Typical Business Hour
Onsite/Hybrid/Remote:
This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.
W2/C2C:
W2
Can Client Sponsor (Y/N):
N
Markup Fee:
50%
Job Description:
About the Role
The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better. You’ll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.
You’re excited about this opportunity because you will…
- Drive merchant onboardings & implementations with clear, concise communication.
- Deliver strong presentations and handle merchant frustrations with grace and support.
- Train our merchants on Online Ordering product and functionality.
- Create merchant collateral to improve their training and product usage.
- Become a product expert and cross-functional subject matter expert on Online Ordering.
- Collaborate and support our sales team with their merchant implementation challenges.
- Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings.
- Meet our team's high bar of internal and external service and timeline goals.
- Highlight opportunities for leadership to improve team workflows and merchant success.
- Be able to achieve immediate results and adapt to an evolving work environment.
- Look for ways to improve and want to shape the direction of the company.
We’re excited about you because…
- Bachelor’s degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
- Able to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation skills
DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.
